Converting Email Alerts Into Trades With FXCM

Friday 3 July 2009
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What's New In TradeItself 2006 (back to top)

Click here for a list of new features.


What does TradeItself do? (back to top)

TradeItself is software which methodically converts emails into trades. That's it!

TradeItself collects, reads and processes email. TradeItself searches each email to see if it recognises trading instructions in either/or the subject and body of the email. If a valid trading instruction and currency are found then TradeItself will execute this instruction (subject to other checks).

TradeItself does not know and is not concerned with where the email originated. If you can send an email to TradeItself, with text that TradeItself will recognise, then TradeItself will trade it.

TradeItself provides powerful and extensive capabilities for recognising trading instructions and associated information in emails. Each collected email is methodically processed using something called a ruleset. This is a fully customisable set of individual rules designed by you the user (or imported from an external file provided by your signal provider). Each rule describes how a trading instruction will be found in an email. Eg. Where is the trading instruction? Is it in the email subject? Is it in the email body? What is the text which represents the trading instruction? Is there a price in the email associated with this trading instruction? Is there a stop loss in the email associated with this trading instruction? Is there a limit in the email associated with this trading instruction? etc etc. All this information is neatly contained in a rule. You the user can configure rules using a very helpful rules wizard which takes you carefully through each option available for your chosen trading instruction.


What does TradeItself Work With? (back to top)

TradeItself collects, reads and processes email. TradeItself does not know and is not concerned with where the email originated. If you can send an email to TradeItself, with text that TradeItself will recognise, then TradeItself will trade it.

So TradeItself will work with any organisation or software which sends emails.

 


Does TradeItself work with this signal provider I have just found? (back to top)

TradeItself provides powerful and extensive capabilities for recognising trading instructions and associated information in emails and it is therefore very unusual for an email from a signal provider not to be readable.

Ask your signal provider to read the information at this link http://www.tradeitself.com/signalproviders.aspx and generate a TradeItself compatible rules file which you can download and import directly into TradeItself without getting involved in the rules setup process.

Generally speaking, if your signal provider sends one email for each trade, then this is supported by TradeItself. If they provide one email containing many trades, then if all information for each trade is

  • in the body of the email and

  • on the same line in the body of the email

then this too is supported. Please click here for further information.


Installation error: (back to top)

FXUpdater CRC error. File "CW2/Updater/fxupdater.ex_" is not properly declared or corrupted.

This error comes from the FXCM runtime software which is attempting to install itself on your computer during the installation of TradeItself 2006. Please use the following steps to resolve the above error:

1. Close TradeItself 2006 application if it is running.

2. Install the new "FXCM Trading Station 2" from http://www.fxcm.com/software-download.jsp. Note that the "FXCM Trading Station 2" is not required to be running for TradeItself 2006 to operate, however the installation process should resolve the above error.

3. Rerun TradeItself 2006 application.

If the above steps fail to resolve your problem then please try the following additional steps:

4. reinstall FXCM runtime software

5. reinstall TradeItself

 


Vista Run Time Error: "Access Denied" (back to top)

To resolve this issue please use the following instructions to run TradeItself 2006 as an administrator:

1. Using Windows Explorer find the file called "TradeItself2006.exe" The default folder for this file is as follows but it may be different if you have installed TradeItself at a location different to the default location. (Note that the shortcut icon on your desktop is not the file)

C:\Program Files\Jonathan R. Hill Limited\TradeItself 2006\TradeItself2006.exe

2. Right mouse click this file and you should see an option to "Run As". Select this and run as an administrator.

TradeItself 2006 does not officially support Windows Vista but the above instructions should resolve this issue.

 


Can I trade an FXCM 'No Dealing Desk' Account: (back to top)

Yes. Currently FXCM offer two types of account "No Dealing Desk" and "Fixed Spread". The features and differences between the two are explained on FXCM's website.

TradeItself 2006 supports both these types of accounts since version 2.1.6. Furthermore TradeItself 2006 is now designed to work with accounts that have hedging capabilities either enabled or disabled. TradeItself 2006 only supports "Fixed Spread" accounts before version 2.1.6. Click "Help" menu option and then "About" menu option to see a box which displays your current version of TradeItself 2006.


How does the "Reverse Open Position(s)" trading instruction work with hedging? (back to top)

If hedging is enabled on an FXCM account, then TradeItself 2006 will perform the following trading actions for the "Reverse Open Position(s)" trading instruction:

  • TradeItself 2006 calculates the net position for a particular currency pair. The net position is determined by adding up the amount traded in lots for all "bought" open position(s) and all "sold" open position(s) for a particular currency pair. If there are more lots "bought" than "sold" then the net position is "bought" at an amount equal to the difference between the lots "bought" and "sold". If there are more lots "sold" than "bought" then the net position is "sold" at an amount equal to the difference between the lots "bought" and "sold".
  • If the net position for a particular currency pair is "bought" for x lots, then TradeItself 2006 will "close all open position(s)" for this currency pair and then "sell" x lots of this currency pair. If the net position for a particular currency pair is "sold" for x lot(s) then TradeItself 2006 will "close all open position(s)" for this currency pair and then "buy" x lots of this currency pair.
  • If the net position is determined to be zero, in other words the amount of lots "bought" and "sold" is equal for a particular currency pair, then the "Reverse Open Position(s) trading instruction will do nothing.

Do I need a new TradeItself login for TradeItself 2006? (back to top)

No. Your existing login to TradeItself will work with TradeItself 2006. Your subscription with PayPal also remains unaffected and you will also retain your lower subscription rate.


Do I have to upgrade to TradeItself 2006? (back to top)

We strongly recommend that you upgrade to TradeItself 2006 from Version 1.x as soon as possible. As TradeItself version 1.0 now has a very limited shelf life of only a month or so from January 2006.


How long will the TradeItself version 1.x be supported? (back to top)

TradeItself version 1.x is dependent on the FXCM trading station version 1 being supported. As long as FXCM trading station version 1 works, TradeItself version 1.x will work. However FXCM have advised that their trading station version 1 is very near the end of its support life.

We therefore recommend that you upgrade to TradeItself 2006 as soon as possible. Your existing login to TradeItself will work with TradeItself 2006. Your subscription with PayPal also remains unaffected and you will also retain your lower subscription rate.


How do I upgrade from version 1.x to TradeItself 2006? (back to top)

  • Make a note of your email settings and any other custom email format settings you have entered into the setup screen of TradeItself version 1.x
  • Uninstall TradeItself version 1.x using the windows "Control Panel" and "Add Or Remove Programs". Look for "TradeItself" and press the remove button.
  • Download and install TradeItself 2006 from http://www.tradeitself.com/Downloads.aspx. Please note that you may need to install Microsoft .Net 2.0 from here
  • Carefully read through all the online help and faqs for how TradeItself 2006 now works.
  • Run, login and enter your new settings into TradeItself 2006.

My log file is full or nearly full. What should I do? (back to top)

Once the TradeItself 2006 log file has reached its capacity of 5000 lines, every time a new entry is added to the log file, the oldest entry in your log file is deleted. In other words, the content of your log file "truncates" to hold only the most recent 5000 lines of logging information.

TradeItself will warn you when your log file is over 80% full and therefore give you an opportunity to backup your log file before truncation of log information occurs. Once your log file is over 80% full, you should consider the following options:

  • backup your log file (see below on how to do this) and therefore retain a record of your trading activity
  • allow your log file to continue truncating - you only retain the most recent 5000 entries.
  • clear the log file by clicking the clear button - you loose all record of your trading activity contained in the log at that time.

How to backup your log file: If you want to backup your log file, then you will need to copy the log file using windows explorer to a backup folder of your own choosing. You are responsible for carefully copying and storing this file and remembering the location of the copied file. The log file is called "TradeItself2006Log.txt" and is located in the TradeItself 2006 installation folder (normally "C:\Program Files\Jonathan R. Hill Limited\TradeItself 2006"). We recommend that you rename your copied log file uniquely to reflect the date of your backup.

Note: The log file "TradeItself2006Log.txt" is a normal text file and can be opened and edited in any text editor e.g. Notepad


Where are the quick start instructions? (back to top)

Please click here for "Getting Started" instructions.


Why do you not provide a free demo? (back to top)

First of all, thank you for your interest in TradeItself.

We don't offer a free demo as the functionality is fully and comprehensibly described on this website and all the functionality described here is fully operational in TradeItself. The customer only commits to USD49 which we feel is a fair price to trial our automated trading software.

We would recommend, however, that prior to subscribing (if you decide to subscribe), that you install and run TradeItself and check that you can see the login screen. This confirms that your operating system is capable of running the software.


How do I cancel my subscription to TradeItself? (back to top)

All subscriptions to TradeItself are handled by PayPal. You will have received an email from PayPal when you initially subscribed.

If you would like to cancel your Subscription, log in to your PayPal account using your PayPal login details (NB. These are different to your TradeItself login details)

Go to the "History" subtab of the "My Account" tab. Choose "Subscriptions" from the drop-down "Show" menu and press "Submit". Choose your TradeItself Subscription, and click on its "Status."

You will be taken to a Transaction Details page from which you may cancel your Subscription.
Cancelling your Subscription in this way will immediately stop all future scheduled payments for this Subscription.

Notes for people cancelling:

Thank-you for your custom. It is much appreciated

Please note that your TradeItself login will continue to work up until the end of your remaining subscription period.

Please also note that we do not hold or have access to any payment card details of any of our clients as PayPal hold these details. For this reason, if you wish to re-subscribe at anytime in the future, then this must be through a new subscription with PayPal via our website page http://www.tradeitself.com/Subscriptions.aspx. We are unable to activate your original TradeItself account and you will need to choose a new username.


How much does TradeItself cost? (back to top)

Use of TradeItself is by subscription only. Pricing is dependent on your country of use. Please see the Subscriptions and Pricing page for further details.


I cannot use PayPal. Are there alternatives? (back to top)

We do not have an alternative to PayPal at this time. PayPal is always expanding it's supported countries list all the time.

All we can suggest is if you have a relative in a supported country that maybe they would pay for you.


What specification of computer do I need? (back to top)

Supported Operating Systems: Windows 2000 Service Pack 3; Windows Server 2003; Windows XP Service Pack 2

Required Software: Windows Installer 3.0. Windows Installer 3.1 or later is recommended. IE 5.01 or later: You must also be running Microsoft Internet Explorer 5.01 or later for all installations of the .NET Framework.

Required Hardware: At least 1 GB of computer memory

We strongly recommend that you download the software and install. If, once installed, you can see the login screen, then it is a strong indication that your computer hardware and software will be able to run the main TradeItself program.
 


What software needs to run on my computer for TradeItself to work? (back to top)

The minimum requirement is

  • TradeItself 2006
  • Live Internet Connection

The charts or the software which generates email do not have to be on the same computer, of course they can be if you want.


I've forgotten my password. What do I do? (back to top)

Every month when your subscription payment is taken, TradeItself sends you an email containing an invoice and confirming and thanking you for your continued use of TradeItself. These emails contain your login details.

If you cannot find any of these emails then please email support@tradeitself.com with a lost password request. Please include your name. For security reasons TradeItself will only email login details to the email address used by PayPal for the payment of the most recent subscription.


I would like to re subscribe. Can I use my old user name? (back to top)

No. Please note that we do not hold or have access to any payment card details of any of our clients as PayPal hold these details. For this reason, if you wish to re-subscribe at anytime in the future, then this must be through a new subscription with PayPal via our website page http://www.tradeitself.com/Subscriptions.aspx. We are unable to activate your original TradeItself account and you will need to choose a new username.


How do I find the account number for my FXCM demo account? (back to top)

FXCM do not issue account numbers with demo accounts. All they will send you are your login details (username and password)

In order to find out your demo account number, run the FXCM trading station software (any version will do). Login using your demo account login. Once the login has settled and all the information is present, find the accounts box. You will find your account number in the grid just under the title "Account".

You can now use this account number in TradeItself 2006, together with your login details to demo trade. Please be careful not to confuse your account number with your username.


How do I reinstall TradeItself 2006?  (back to top)

Note: It is unusual to need to reinstall as TradeItself 2006 has an automatic upgrade facility. Every time you login, TradeItself 2006 checks if an upgrade is present and then applies this upgrade if present. However in certain circumstances the support team may direct you to do a complete reinstall. This section details the required steps to perform a complete reinstall.

1. Copy the following two files to another folder, away from the TradeItself 2006 installation, so that with the new installation you do not need to enter all your settings and rulesets over again.

  • TradeItself2006Settings.xml (contains TradeItself 2006 settings)
  • EmailRules.xml (contains TradeItself rulesets)

Both these files are found in the TradeItself 2006 installation folder (normally C:\Program Files\Jonathan R. Hill Limited\TradeItself 2006)

2. Using the windows Control Panel | Add/Remove Programs remove the installation of TradeItself 2006.

3. Now navigate to where TradeItself 2006 was installed and delete any remaining files and folders

4. Download and run a fresh TradeItself installation from http://www.tradeitself.com/Downloads.aspx

5. Copy the two files safely saved in step 1 back into the new TradeItself installation folder. You will need to overwrite the same named files already in existence in this folder.

6. A reinstall of TradeItself 2006 is now complete.


How do I import a rules file? (back to top)

Please follow the instructions here


I need help with my rules file - what information do you need? (back to top)

We will help you with your rules, but you must give us the following information listed here


Do I need to run the FXCM Trading Station? (back to top)

No.

Unlike version 1, TradeItself 2006 has no requirement for running the broker software (FXCM or RefcoFX Trading Station).

Therefore the question of "Trading Station" compatibility is no longer relevant.

Important: If you do want to run the FXCM trading station at the same time as TradeItself 2006 and you are running a "real" account (as opposed to a "demo" account), then you must have your real account enabled for "multi-session access". Please read this section for further details.


TradeItself 2006 cannot login when I run FXCM Trading Station at same time. What can I do? (back to top)

"Live" or "real" FXCM accounts only allow one login at the same time as a security measure. Therefore if you are running TradeItself 2006 and the FXCM trading station at the same time, the TradeItself 2006 FXCM login will fail and prevent any trades being placed.

To resolve this issue you must contact FXCM directly by email at admin@fxcm.com and ask them to enable your "real" account for "multi-session access". Once your account is enabled for multi-session access, you will be able to run TradeItself 2006 at the same time as the FXCM trading station.

Note that demo accounts are always enabled for "multi-session access", and so this issue does not apply to demo accounts.


Does TradeItself still work with the software from RefcoFX? (back to top)

TradeItself 2006 has no requirement for running the broker software (either FXCM or RefcoFX Trading Station). Therefore this question is no longer relevant.

If you have an account with RefcoFX then check with FXCM that your account information works with FXCM. If it does then TradeItself will work fine. Please see what software is required.


Will TradeItself work with different trading Station currency accounts ((eg. Sterling or Euro accounts)? (back to top)

Yes. TradeItself will work with all currency accounts supported by FXCM.


Can I trade on my trading station while TradeItself is running? (back to top)

Yes, but be aware that if you are trading the same account that TradeItself is trading, you may interfere with a trading instruction in progress from TradeItself. It is highly recommended to turn off automatic trading on TradeItself before trading the same account in your trading station. Note also that even with automatic trading turned off, the manual screen in TradeItself can still place trades. These manual trades potentially may also interfere with trading in your trading station.


My trading station login no longer works since I installed TradeItself. Why? (back to top)

Is your trading station login for a DEMO or LIVE account? In the trading station login box, it is a common mistake to ignore the "Connection" setting. This must be "Demo" or "Live" according to your account. You can also test the connection by pressing the "Settings" button on the Trading Station Login box and then press the "Test" button to check out the trading station servers.


What is the trading amount fraction size? (back to top)

Understanding the "trading amount fraction size" is not essential to your trading as TradeItself handles all the details for you. It is displayed in the TradeItself log for diagnostic and information purposes only. You do not need to know the following details, but they are here for your information if required.

Certain FXCM logins now require trade amounts to be placed in "base currency units" rather than in lot(s). These new FXCM logins, which have this requirement, instruct TradeItself how many base currency units are represented by 1 lot(s) and this number is called the "trading amount fraction size". For information purposes, TradeItself displays the trading amount fraction size for your current FXCM login in the log.

The following three log entries may be seen:

  • Trading amount fraction size for current FXCM login is 10000 - this means that your current FXCM login is required to trade in base currency units and 10000 base currency units represent 1 lot. As an aside, this also indicates this is a "mini" account.
  • Trading amount fraction size for current FXCM login is 100000 - this means that your current FXCM login is required to trade in base currency units and 100000 base currency units represent 1 lot. As an aside, this also indicates this is a "standard" account.
  • Trading amount fraction size not supported for current FXCM login. Therefore trading with fraction size of 1 -this means that your current FXCM login still trades in lots. The account may be a "mini" account or a "standard" account.

At time of writing only demo accounts are trading in base currency units, but in due course it is expected that FXCM will apply this trading requirement to real accounts.


Do you recommend a POP3 email account provider? (back to top)

There are hundreds of POP3 email providers to choose from. A simple internet search for the words POP3 email will yield multiple results. When choosing a provider please consider the following:

  • Often free web email is NOT POP3. (see note on Yahoo below)
  • Do NOT choose a free POP3 account. These are often subject to cancellation without notice or have inconsistent performance. For a very low fee (often no more than $1 USD / month) a reliable and responsive email account may be purchased.
  • Do choose a fast and reliable provider. Obviously, the longer your email takes to reach TradeItself the longer the gap between the generation of your trading signal and your actual trade. Emails should arrive within 2-3 seconds of being sent.
  • Do NOT choose a POP3 email provider who limits the number of logins per day. This type of email account is not suitable as TradeItself will be logging in to check your email every 10 seconds or so. If the number of logins allowed is restricted, then once your daily quota of logins is used up, connection failures will result.

Recommended POP3 email providers:

IMPORTANT: Please Read Following Disclaimer: The following recommendations are "as is". We cannot endorse, guarantee or predict future performance of the services of the organisations listed directly below. The listing is here merely as a starting point in your own research for a suitable POP3 email provider.
  • http://www.yahoo.co.uk (as of 10th January 2006) IMPORTANT: Please note that the free email with Yahoo is NOT a POP3 account. You will need to pay for their Yahoo! Mail Plus in order to receive a POP3 account. Yahoo's free web mail will NOT work with TradeItself.

Do I need to run an email client? (eg. MS Outlook) (back to top)

No you do not.

TradeItself does not need Outlook or Outlook Express (or any email client) to collect email, because it collects email itself. Once you have setup TradeItself with the POP3 server name (host), the POP3 username and POP3 password in the setup screen, that is all that is needed.

See What software needs to run on my computer for TradeItself to work? below for more details.


My email doesn't work, what should I do? (back to top)

The following tests may help you figure out what is wrong:

  • Are you connected to the internet?
  • Can you send and receive email on this email account using your normal email client (eg. MS Outlook)? This verifies that the email is working OK.
  • Press the Test Connection button on the TradeItself "setup email" screen. This verifies your host, username and password are OK and that TradeItself can connect to your account. If there is an error displayed, then read the error as it often gives useful information as to what the problem is. Your email service provider is required to give you the following three pieces of information: Username, Password and Hostname. If they do not give you this information, then check that the email service they have provided is POP3. If it is not POP3 then it will not work with TradeItself.
  • Inspect the TradeItself log for emails received. All emails received and deleted are logged. The log is displayed on the main front screen of TradeItself.
  • Make sure you are NOT running any other email client software which collects from the same email account as TradeItself, at the same time as TradeItself (eg. MS Outlook or MS Outlook Express). TradeItself does not need email client software to operate. See Do I need to run an email client? for more details.

NB. Don't forget that TradeItself empties your email mailbox, deleting any existing emails whenever the automatic signal email collection box is enabled. (See Why does TradeItself have to empty the email mailbox? )


I have many email connection errors in the log. Is this normal? (back to top)

Yes, as email service provision is never perfect. Email service providers operate on time outs depending on the intensity of demand at the particular time you attempt to login. Therefore it is perfectly normal to have occasional connection error messages. This does not effect your signal emails as they will remain on the email server until the next successful connection a few seconds later - it does mean however that there is a delay in the processing of your signal emails.

If you look at the time of the error messages and there is significant time between the errors then this is normal. If you have a large number of connection errors, say every 5 minutes, then you may need to contact your email service provider for an explanation. "Paid for" commercial POP3 providers tend to give the most reliable email provision service.


Why do you recommend a dedicated email account? (back to top)

During email collection, TradeItself will discard and delete any non signal emails. Therefore the account will not be suitable for any other purposes than trading signal emails. (See Why does TradeItself have to empty the email mailbox? )


Why does TradeItself have to empty the email mailbox? (back to top)

Whenever automatic email collection is enabled, TradeItself will use the email settings found in the setup screen to go and collect all emails in your dedicated email account. TradeItself  will then immediately delete them all - even if they are valid signal emails. This is a safety precaution to prevent a potential series of immediate and costly "buys" and "sells" triggered by old signal emails stored up in your dedicated email account.

For this reason, it is recommended that a dedicated email account just for automatic trading is used as all unrelated emails are deleted.

Any valid signal emails arriving subsequent to the initial deletion or "emptying of"  the email account are then traded and deleted. Any invalid emails arriving subsequent to the initial deletion or "emptying of"  the email account are just deleted. Individual signal emails will never be processed more than once.


Automatic Trading Doesn't Work. What Should I Do? (back to top)

1. Check if email is working? (click here for instructions on email configuration)

2. Using a demo broker account setup in TradeItself send a test email to your dedicated email account containing text which you would expect TradeItself to trade.

3. With automatic trading enabled, watch for this email to arrive at TradeItself by carefully inspecting the log displayed on the front screen of TradeItself.

4. The log will indicate the results of processing your test email and will help you understand why TradeItself is not trading as you expected it to trade.

5. Use the test screen to check email text against your selected ruleset. The test screen is very useful for figuring out how Tradeitself will respond to certain email texts.

6. Trade against a demo account using the manual screen. This will confirm that TradeItself is connecting to FXCM OK.


What needs to be in an email so that TradeItself trades? (back to top)

TradeItself is looking for emails with specific text in the subject line and in the body of the email. These texts are defined within the selected ruleset. See selecting a ruleset for further details.


Why is a failed attempt to place a trade not reattempted? (back to top)

Sometimes a trading instruction will fail. This may be because, and is not limited to, the following reasons:

  • The market is moving quickly and the market price requested has now moved.
  • A trade may require more margin than you currently have in your account.

It has been decided that TradeItself will not re-attempt in a failure scenario, as the timescales for failure resolution are often unknown. For example, there may be an indeterminate delay on a trade being placed. A re-attempt in this case would potentially place the same trade twice.

After a trade failure, if possible, TradeItself will continue to process and trade subsequent email trading signals.

Possible workaround: To help resolve trade execution in a fast market, FXCM provide a feature called 'At Market Points'. This feature facilitates a market entry within the specified pip range or 'market points' away from your requested entry price. Please see the descriptive text at bottom of the price page in the rule wizard for more details.


Does TradeItself guarantee automatic or manual trade executions? (back to top)

While considerable effort has been made to ensure TradeItself operates in a predictable manner, it is possible on occasions that TradeItself will not behave in a predictable manner, exposing you to the risk of significant loss of your capital. TradeItself may not perform in a predictable manner due to a number of reasons including, but not limited to, fast FOREX market conditions, FXCM software failure, TradeItself software failure, general computer software failure, internet connection failure, remote server software failure or an untimely power failure.

Furthermore, extreme care is required in setting up this software for accurate trading. Careless use of TradeItself may cause the significant loss of your capital. Do not use TradeItself against a REAL account until you have thoroughly tested it on a DEMO account. Please read carefully the End User License Agreement before installing and using TradeItself.

By downloading, installing and using TradeItself software, you agree to do so at your own risk.


How can I speed up the trading cycle? (back to top)

Suggested Optimisations:

  • Ensure your email delivery is timely: Email should be delivered every time within 2 or 3 seconds of being sent. If your email provider does not meet this performance then research one that does. Free POP3 email providers are almost always slow and unreliable. See Do you recommend a POP3 email account provider? for further details.
  • Disable FXCM Software Update Checks. This option should only be done after careful consideration. Please click here for further details.

Why do I get a black screen every time TradeItself 2006 starts? (back to top)

FXCM will from time to time update their software which allows TradeItself to place and monitor trades. When an update is required, access to FXCM is restricted until the update is performed. To anticipate this, TradeItself checks if an update is required every time you start TradeItself. This accounts for the black screen.

The black screen should disappear after a few seconds. If the black screen does not disappear it may be that the update check failed for some reason. In this scenario, TradeItself will still continue to run successfully, so long as an FXCM software update is not required.

You can do an FXCM software update without starting TradeItself. This is done by clicking "Start" on the desktop task bar and selecting All Programs | FX OrderToGo | Update OrderToGo.

Note that FXCM generally aim to do all updates over weekends or during quiet market times.


I get the error "FXCM runtime software is not initialised". What do I do? (back to top)

Please try the following steps to resolve the problem.

1. Try a manual update of the FXCM software using the following steps:

  • Click the "Start" button on your Windows desktop task bar.
  • Select All Programs | FX OrderToGo | Update OrderToGo
  • This will do a manual update of the FXCM runtime software
  • Now run TradeItself 2006 again and see if this has resolved the problem. If the problem is still there then go to step 2 below:

2. Reinstall the application "FXOrder2GoRE.EXE" using the following steps:

  • Close TradeItself 2006;
  • Open your windows "Control Panel" and select "Add Or Remove Programs"
  • Look down the list of installed programs until you find "FXOrder2GoRE.EXE".
  • Press the "Remove" button and let the software uninstall automatically.
  • Now close "Add Or Remove Programs" and close "Control Panel".
  • Now open "Windows Explorer" and search for the directory where TradeItself 2006 is installed. Normally this is:
    • C:\Program Files\Jonathan R. Hill Limited\TradeItself 2006
  • In this directory is a file called "FXOrder2GoRE.EXE".
  • Using your mouse, double-click "FXOrder2GoRE.EXE" and this will begin the installation of "FXOrder2GoRE.EXE". Please accept the defaults of this installation.
  • Once installation is finished, run TradeItself 2006 again and see if this has resolved the problem. If the problem is still there then please read step 3 below:

3. It is possible that "FXOrder2GoRE.EXE" has recently been updated and that the update has a problem which is causing the error you are seeing in TradeItself 2006. In this case FXCM are very likely aware of the problem and are working on a fix. The fix will be applied in the near future by way of a subsequent update. If this error has occurred over a weekend, then it will likely be fixed by the end of the weekend. TradeItself 2006 automatically updates the FXCM runtime every time it is started, but you can try manual updates by following step 1 above.

 

 


 

(end of document)

 

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© Copyright 2004-2009. Jonathan R. Hill Limited. All Rights Reserved

Jonathan R. Hill Limited is a Limited Company registered in England And Wales No. 2941854 at the address below:
74-76 Aldwick Road, Bognor Regis, West Sussex, PO21 2PE United Kingdom